Surugau
+353 56 444 1426 contact@surugau.com

Send a message

Fill in your email, select when you are available, and describe what you need. We will reply directly to your inbox.

How it works

What happens
after you write

Every message reaches a real person on the Surugau team, not a support bot. Responses address your specific situation - whether you are stuck on a media production exercise, need access to a workshop module, or want to discuss how the platform fits your learning schedule. Expect a direct reply, not a FAQ link.

Response window
Messages sent during working hours reach a team member within a few hours. Enquiries submitted outside those hours are handled the next business morning.
Availability slot
Selecting a time slot tells us when you are reachable for a follow-up call if your question needs more than a written reply. It does not book a fixed appointment.
Topic routing
Your topic choice directs the message to the right person - workshop coordinators, technical support, or the partnerships team - so you avoid being forwarded between inboxes.
Data handling
Your email is stored only for the duration of the correspondence. Surugau does not add contact details to mailing lists without a separate explicit opt-in.

What if your question is about a specific workshop exercise?

Describe the exercise step where you got stuck and include the module name if you know it. Attaching a brief description of what you tried already helps the team give a more targeted answer rather than a general walkthrough.

For questions about collaborative assignments involving other participants, the coordinator may suggest a shared session rather than a one-to-one reply - this keeps everyone on the same page and avoids conflicting guidance across the group.